Senior Associate Customer Success Manager - Paradox

Vngfw

Fully remote
Client-facing experience in b2b
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote work to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B
  • Technical support and troubleshooting
  • Customer satisfaction management
  • Product training and configuration
  • Strong written and verbal communication
  • Multi-project and priority management

Nice-to-have

  • Curious and courageous collaborator
  • Empathy and integrity driven culture
  • Flexible hybrid work environment

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organization
  • Proven customer satisfaction management skills

Work Rights

Not specified

Tailored Resume

Cover Letter