Customer Care Manager Ii - Cumming, Ga

648

Cumming, GA, US
Valid driver's license required
Root cause analysis skills
Vendor management experience
This role involves conducting in-person homeowner assessments to determine if corrective work orders are needed

Job Summary

  • This role involves conducting in-person homeowner assessments to determine if corrective work orders are needed.
  • The position requires managing trades to completion of service requests while ensuring customers' satisfaction.
  • PulteGroup is a Fortune 500 company recognized as a Great Place to Work that values diversity and inclusion.

Matching Summary

This role involves conducting in-person homeowner assessments to determine if corrective work orders are needed.

Skills & Requirements

Must-have

  • Valid driver's license required
  • Root cause analysis skills
  • Vendor management experience
  • Construction knowledge preferred
  • Conflict resolution abilities

Nice-to-have

  • Bachelor's degree preferred
  • 1-2 years customer service exp
  • High-quality service commitment
  • Analytical problem-solving skills
  • Team collaboration mindset

Key Requirements

  • Minimum High School Diploma or equivalent
  • Valid driver's license essential for driving
  • 1-2 years customer service or warranty experience preferred
  • Ability to climb ladders and scaffolding
  • Basic computer literacy required

Work Rights

Not specified

Tailored Resume

Cover Letter