E-commerce Customer Service Manager

Genpt

Rotherham, England, United Kingdom
Onsite
Team management experience
Strong communication skills
Analytical mindset
You’ll lead a dedicated team of Customer Service Advisors, ensuring that every interaction reflects our commitment to excellence

Job Summary

  • You’ll lead a dedicated team of Customer Service Advisors, ensuring that every interaction reflects our commitment to excellence.
  • Your role is crucial in making sure our service levels and KPIs are consistently met, while fostering a positive and growth-oriented environment for your team.
  • This is more than just a job; it’s an opportunity to shape the future of customer service within our company.

Matching Summary

You’ll lead a dedicated team of Customer Service Advisors, ensuring that every interaction reflects our commitment to excellence.

Skills & Requirements

Must-have

  • Team management experience
  • Strong communication skills
  • Analytical mindset

Nice-to-have

  • Passion for customer experience
  • Ability to inspire teams
  • Focus on continuous improvement

Key Requirements

  • Proven track record in customer service management
  • Experience in retail or contact centre
  • Ability to handle escalated queries

Work Rights

Not specified

Tailored Resume

Cover Letter