Not specified (assumed 2 day onsite based on typical customer service roles).
Proficient in written and spoken english
Ability to speak mandarin and cantonese
Understand malay for regional partners
PetCubes PTE. LTD. is seeking a Customer Service Officer to ensure efficient order processing and excellent support for retail partners and direct-to-consumer customers. The ideal candidate will have strong communication skills, attention to detail, and a customer-oriented mindset, with experience in customer service and familiarity with e-commerce platforms being preferred
Job Summary
The role involves coordinating retail partners' orders and shipments while serving as a key point of contact between customers and internal teams.
Candidates will manage customer inquiries, resolve delivery issues, and handle product exchanges for both retail and direct-to-consumer segments.
The position requires proficiency in multiple languages including Mandarin, Cantonese, and Malay to effectively communicate with international counterparts.
Matching Summary
Match Score: 75
PetCubes PTE. LTD. is seeking a Customer Service Officer to ensure efficient order processing and excellent support for retail partners and direct-to-consumer customers. The ideal candidate will have strong communication skills, attention to detail, and a customer-oriented mindset, with experience in customer service and familiarity with e-commerce platforms being preferred.
Skills & Requirements
Must-have
Proficient in written and spoken English
Ability to speak Mandarin and Cantonese
Understand Malay for regional partners
Strong organizational skills and attention to detail
Experience with Shopify backend updates
Nice-to-have
Proactive and problem-solving attitude
Ability to work independently and as part of a team
Familiarity with order management systems
Basic understanding of accounting platforms
Key Requirements
NITEC, A Levels or Diploma and above
Minimum of 1 year of experience in customer service (Preferred)