Customer Success Account Manager- Maple Grove Mn

UPS

Maple Grove, MN, USA
$61,620.00pyear to $107,880.00pyear; not specified...
Customer satisfaction and retention
Leveraging dashboards and reporting
Managing multiple customers efficiently
The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale

Job Summary

  • The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
  • Key responsibilities include issue management, value creation through proactive engagement and identifying upsell opportunities, and territory management of a large portfolio of lower-tier accounts.
  • The company offers a comprehensive benefits package including medical, dental, vision, retirement program, and paid time off.

Matching Summary

The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.

Salary

$61,620.00/year to $107,880.00/year; Not specified; Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program

Skills & Requirements

Must-have

  • Customer satisfaction and retention
  • Leveraging dashboards and reporting
  • Managing multiple customers efficiently
  • Identifying patterns and challenges
  • Driving customer loyalty and growth
  • Proactive customer engagement

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Innovative possibilities

Key Requirements

  • 0-4 years in customer success
  • SMB account management experience
  • Strong organizational skills
  • Data driven mindset
  • Excellent written communication skills
  • Must be a U.S. Citizen or National of the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

Cover Letter