Principal Engagement Manager

ServiceNow

Madrid, Spain
On-site
Servicenow platform implementation
Ai integration into work processes
Expert services delivery leadership
Lead an Expert Services delivery team to provide a rapid path to success and ongoing value for customers

Job Summary

  • Lead an Expert Services delivery team to provide a rapid path to success and ongoing value for customers.
  • Utilize advanced leadership skills and expertise in delivery, applying the Now Create methodology to drive successful customer outcomes.
  • Be the single point of contact for internal, customer, and partner organizations to foster collaboration and effective decision-making.

Matching Summary

Lead an Expert Services delivery team to provide a rapid path to success and ongoing value for customers.

Skills & Requirements

Must-have

  • ServiceNow platform implementation
  • AI integration into work processes
  • Expert Services delivery leadership
  • Now Create methodology expertise
  • Customer engagement leadership

Nice-to-have

  • Growth mindset and learning pace
  • Agile Scrum experience
  • Proactive risk assessment and mitigation

Key Requirements

  • 8+ years of progressive experience
  • Project Management certification (PMI or similar)
  • Fluency in Spanish and English
  • Ability to travel up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter