The job posting is for a Service Operations Team Lead/Manager at LIGHTWAY HR CONSULTANCY PTE. LTD., an OEM market leader in Singapore. The role involves overseeing after-sales support, managing a team, ensuring quality and safety, and maintaining customer satisfaction
Job Summary
The role involves leading a team of supervisors, engineers, and technicians to deliver after-sales support and maintenance services.
Candidates will be responsible for monitoring field sites, ensuring safety compliance, and evaluating staff performance against quality metrics.
The position requires managing customer relationships, handling inquiries including quotations, and meeting contractual targets for sales and equipment performance.
Matching Summary
Match Score: 75
The job posting is for a Service Operations Team Lead/Manager at LIGHTWAY HR CONSULTANCY PTE. LTD., an OEM market leader in Singapore. The role involves overseeing after-sales support, managing a team, ensuring quality and safety, and maintaining customer satisfaction.
Skills & Requirements
Must-have
Coordinate supervisors engineers technicians
Preventive and corrective maintenance execution
Field site quality efficiency auditing
Customer satisfaction KPI achievement
Safety monitoring for field staff
Nice-to-have
Service-oriented mindset
Facility management experience
Strong English communication skills
Key Requirements
Minimum Diploma in Electrical Electronics or Mechanical Engineering
At least 3 years of Customer and People Management experience