Senior Operation Specialist

Razer Gold

I-City, Malaysia
Onsite
Bachelor's degree in computer science or it
3-5 years technical support experience
Payment processing and api troubleshooting
Razer Gold is seeking a Senior Operation Specialist to provide advanced technical support for their payment gateway services. The role involves troubleshooting complex issues, mentoring junior staff, and collaborating with cross-functional teams, all while contributing to a gamer-centric work culture

Job Summary

  • This role offers a global mission to revolutionize the way the world games while working across a team located on 5 continents.
  • The Senior Operation Specialist will serve as a subject matter expert for complex payment gateway issues, acting as an escalation point for critical incidents.
  • Candidates must be willing to work occasional evenings, weekends, and public holidays to support clients across different time zones from I-City.

Matching Summary

Match Score: 85

Razer Gold is seeking a Senior Operation Specialist to provide advanced technical support for their payment gateway services. The role involves troubleshooting complex issues, mentoring junior staff, and collaborating with cross-functional teams, all while contributing to a gamer-centric work culture.

Skills & Requirements

Must-have

  • Bachelor's Degree in Computer Science or IT
  • 3-5 years technical support experience
  • Payment processing and API troubleshooting
  • Ticketing system and CRM proficiency
  • Cross-functional collaboration skills

Nice-to-have

  • Mentoring junior team members
  • Process improvement and automation
  • Strong customer service orientation
  • Adaptability to changing priorities
  • Knowledge base article development

Key Requirements

  • Bachelor's Degree required
  • 3-5 years related experience
  • Experience in fintech or payment industry preferred
  • Willingness to work in I-City

Work Rights

Not specified

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