You will lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations
Job Summary
You will lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations.
You will be mainly accountable for coordinating the field services team activities, balancing workload and personal life, and ensuring customer retention by delivering superior customer service experience.
Benefits include comprehensive insurance coverage, subsidized meals, home office flexibility, a benefits platform, career development opportunities, flexible work practices, and a wellbeing program.
Matching Summary
You will lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations.
Skills & Requirements
Must-have
Field service operations strategies
Customer retention
Service quality improvement
Performance monitoring KPIs
Electrical powertrains servicing
Troubleshooting and repairing motors and generators
Nice-to-have
Customer focus and urgency
Continuous improvement culture
Collaborating with sales and support
Problem-solving passion
Key Requirements
5 years of experience managing field service engineers
Degree in mechanical/electrical/industrial engineering or equivalent