Financial Expert (regio Aalst - Gent)

ING

Aalst, Belgium
**
Knowledge of banking products
Digital banking channel promotion
Customer relationship management tools
** ING is seeking a Financial Expert in Aalst and Gent, Belgium, to provide personalized banking advice to customers while leveraging digital banking solutions. The role emphasizes strong customer service, product knowledge, and the ability to identify and fulfill client needs in a proactive manner. **

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to identify customer needs and guide them toward mobile and digital banking solutions.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial results.

Matching Summary

Match Score: 75

** ING is seeking a Financial Expert in Aalst and Gent, Belgium, to provide personalized banking advice to customers while leveraging digital banking solutions. The role emphasizes strong customer service, product knowledge, and the ability to identify and fulfill client needs in a proactive manner. **

Skills & Requirements

Must-have

  • Knowledge of banking products
  • Digital banking channel promotion
  • Customer relationship management tools

Nice-to-have

  • Empathic communication skills
  • Proactive sales approach
  • Event planning capabilities

Key Requirements

  • Level 13 or 14 experience level
  • Strong product knowledge across retail banking
  • Ability to use Iris, Scheduler, and Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter