Customer Service Associate Specialist

Ensemble Health Partners

Not specified; not specified; comprehensive benefi...
Fully remote
Answering patient questions regarding statements
Posting guarantor payments and setting up payment plans
Researching and resolving account issues
Ensemble Health Partners is seeking a Customer Service Associate Specialist to provide exceptional support in their revenue cycle management services. The role is fully remote and requires experience in customer service, preferably within the healthcare industry

Job Summary

  • The role focuses on managing the resolution of incoming patient calls and all written communication within systems.
  • Candidates must possess knowledge of all areas of the Revenue Cycle to assist in meeting business needs.
  • The company offers professional development including tuition reimbursement and certification support for associates.

Matching Summary

Match Score: 85

Ensemble Health Partners is seeking a Customer Service Associate Specialist to provide exceptional support in their revenue cycle management services. The role is fully remote and requires experience in customer service, preferably within the healthcare industry.

Salary

Not specified; Not specified; Comprehensive benefits package including healthcare, time off, retirement, and well-being programs

Skills & Requirements

Must-have

  • Answering patient questions regarding statements
  • Posting guarantor payments and setting up payment plans
  • Researching and resolving account issues
  • Meeting collection goals within policies
  • Communicating patient balances effectively

Nice-to-have

  • Openness to innovation including AI tools
  • Experience in physician and hospital operations
  • Critical thinking and problem resolution skills
  • Ability to work in a remote environment
  • Collaboration with other revenue cycle areas

Key Requirements

  • High School Diploma or GED required
  • CRCR certification within 9 months of hire
  • 1-2 years' experience in healthcare industry preferred
  • Customer Service and Call Center experience preferred
  • Willingness to travel onsite as business needs require

Work Rights

Not specified

Tailored Resume

Cover Letter