Team Lead, Managed Services Operations

NTT AUSTRALIA PTY

On-site
Proactive incident management and resolution
Sla compliance and service delivery
Team coaching and mentoring experience
NTT DATA is seeking a Team Lead for Managed Services Operations, responsible for overseeing managed services to ensure client IT systems remain operational. The ideal candidate should have strong organizational and communication skills, along with experience in team management and service improvement initiatives

Job Summary

  • This role is an entry-level management position focused on ensuring managed services are delivered to clients while maintaining operational IT infrastructure.
  • The successful candidate will proactively manage escalated technical incidents, drive service improvements through automation, and mentor engineering teams.
  • NTT DATA offers a global platform with a commitment to diversity, inclusion, and accelerating client success through responsible innovation.

Matching Summary

Match Score: 85

NTT DATA is seeking a Team Lead for Managed Services Operations, responsible for overseeing managed services to ensure client IT systems remain operational. The ideal candidate should have strong organizational and communication skills, along with experience in team management and service improvement initiatives.

Skills & Requirements

Must-have

  • Proactive incident management and resolution
  • SLA compliance and service delivery
  • Team coaching and mentoring experience
  • Technical troubleshooting in complex environments
  • Shift handover and operational continuity

Nice-to-have

  • Strong client-centric communication skills
  • Experience with organizational transformation
  • Ability to work across diverse cultures
  • Process optimization and automation mindset
  • Adaptability in pressurized environments

Key Requirements

  • Bachelor's degree in IT or Computing
  • Demonstrated experience coaching engineering teams
  • ITIL certification (desirable)
  • Experience in domain towers like Network, Cloud, Security

Work Rights

Not specified

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