Deep understanding of employee benefits operations
Strong leadership skills for high-performing teams
The Cross Family of Agencies is seeking a Director of Employee Benefits Operations to lead and optimize the operational strategies of its Employee Benefits Division. The ideal candidate will have extensive experience in insurance and employee benefits operations, focusing on improving efficiency and driving growth while enhancing client and employee experiences
Job Summary
The Director of Operations will build, lead, and optimize the operational foundation of the Cross Insurance Employee Benefits Division.
This role is responsible for developing scalable processes, streamlining workflows, strengthening carrier and vendor partnerships, and driving operational excellence.
Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.
Matching Summary
Match Score: 85
The Cross Family of Agencies is seeking a Director of Employee Benefits Operations to lead and optimize the operational strategies of its Employee Benefits Division. The ideal candidate will have extensive experience in insurance and employee benefits operations, focusing on improving efficiency and driving growth while enhancing client and employee experiences.
Salary
Base: $120,000–$140,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with match, paid time off
Skills & Requirements
Must-have
Proven experience leading operations in insurance
Deep understanding of employee benefits operations
Strong leadership skills for high-performing teams
Ability to build and scale processes in growing organizations
Analytical mindset for data evaluation and trend identification
Nice-to-have
Comfortable driving change in fast-paced environments
Excellent communication across multiple functions
Experience with Lean/Six Sigma methodologies
History of mentoring and developing talent
Strategic advisor capabilities for executive leadership
Key Requirements
Bachelor's degree in Business Administration or related field
Master's degree (MBA) preferred
Relevant professional certifications like CEBS, CPCU, PMP, or Lean/Six Sigma