Principal Coordinator, Support Operations

Capitalonecareers Com Ph

Base: $75,400 - $86,100 (new york, ny); bonus/equi...
Fully remote
Remote help desk support
Troubleshooting windows and mac laptops
Password resets
Capital One is seeking a Principal Coordinator for Support Operations, who will provide remote technical support for both Windows and Mac systems within a large organization. The role emphasizes strong communication skills for troubleshooting and ticket management while supporting a customer-first approach

Job Summary

  • Capital One is seeking a customer first technology support associate for a large geographically dispersed organization.
  • This role involves providing technical support through remote access tools to resolve internal end user issues and achieve first call resolution.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Match Score: 85

Capital One is seeking a Principal Coordinator for Support Operations, who will provide remote technical support for both Windows and Mac systems within a large organization. The role emphasizes strong communication skills for troubleshooting and ticket management while supporting a customer-first approach.

Salary

Base: $75,400 - $86,100 (New York, NY); Bonus/Equity: Not specified; Benefits: Comprehensive health, financial and other benefits

Skills & Requirements

Must-have

  • remote help desk support
  • troubleshooting Windows and Mac laptops
  • password resets
  • ticketing tool Service Now
  • first call resolution
  • technical support via remote access

Nice-to-have

  • training and onboarding new agents
  • excellent written and verbal communication
  • customer first technology support

Key Requirements

  • High School Diploma or equivalent
  • At least 1 year remote help desk experience
  • Associate’s Degree preferred
  • 2+ years remote help desk experience preferred
  • 1+ year Mac support experience preferred
  • 1+ year Windows OS support experience preferred
  • ITIL or relevant technical certifications preferred
  • No sponsorship for employment authorization

Work Rights

Not sponsored for employment authorization

Tailored Resume

Cover Letter