Senior Technical Support Specialist - Flexsim

Autodesk

Base: $60,100 to $107,690; bonus/equity: annual ca...
Not specified
Bachelor's degree in related technical field
2-5 years discrete event simulation experience
Advanced knowledge of flexsim or similar tools
Autodesk is seeking a Senior Technical Support Specialist to provide exceptional support for customers using its products, specifically focusing on problem-solving and effective communication. The role requires strong technical knowledge, particularly in Discrete Event Simulation (DES) and experience with tools like FlexSim, along with a passion for enhancing customer experience

Job Summary

  • This role involves resolving complex technical issues across multiple channels while providing expert guidance on Autodesk products.
  • The successful candidate will act with urgency to solve customer problems and maintain a friendly, professional disposition during all interactions.
  • Autodesk offers a competitive compensation package including base salary, annual cash bonuses, stock grants, and comprehensive health benefits.

Matching Summary

Match Score: 85

Autodesk is seeking a Senior Technical Support Specialist to provide exceptional support for customers using its products, specifically focusing on problem-solving and effective communication. The role requires strong technical knowledge, particularly in Discrete Event Simulation (DES) and experience with tools like FlexSim, along with a passion for enhancing customer experience.

Salary

Base: $60,100 to $107,690; Bonus/Equity: Annual cash bonuses and stock grants possible; Benefits: Comprehensive health, financial, and wellness benefits

Skills & Requirements

Must-have

  • Bachelor's degree in related technical field
  • 2-5 years Discrete Event Simulation experience
  • Advanced knowledge of FlexSim or similar tools
  • Strong troubleshooting and analytical skills
  • Basic to intermediate programming skills

Nice-to-have

  • Experience with digital twin initiatives
  • Strong presentation and communication skills
  • Familiarity with CAD tools like AutoCAD
  • Mentoring less experienced team members
  • Experience in manufacturing or logistics environments

Key Requirements

  • Bachelor's degree in Industrial Engineering, CS, or related field
  • 2-5 years experience in Discrete Event Simulation modeling
  • Experience with C++, Python, or other object-oriented languages

Work Rights

Not specified

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