Customer Service Agent

KONE GmbH

Base: $47,400 - $62,265 annually; bonus/equity: no...
Answer incoming customer service calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life.
  • The role requires receiving incoming calls, identifying customers in the Konect database, and accurately dispatching service technicians with an emphasis on timeliness.
  • Benefits include a competitive salary ranging from $47,400 to $62,265, flexible work schedules, comprehensive health plans, and matching 401K contributions.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, pension plan, comprehensive health and wellness plans, paid holidays and time off

Skills & Requirements

Must-have

  • Answer incoming customer service calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Enter data into computer while talking
  • Report entrapment or injury incidents immediately

Nice-to-have

  • Speak French or Spanish language skills
  • Courteous friendly yet professional interaction style
  • Ability to solve practical problems with limited standardization
  • Passion for safety quality and innovation
  • Diverse background contributing to team culture

Key Requirements

  • High school diploma or GED
  • 1+ years of customer service or call center experience
  • Proficient spelling communication and data entry skills
  • Ability to read safety rules and procedure manuals
  • Basic arithmetic skills using whole numbers and fractions

Work Rights

Not specified

Tailored Resume

Cover Letter