Financial Aid Professional I

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930.00; bonus/equity: not specified; ben...
Knowledge of federal, state, and university policies
Customer service in professional office setting
Phone etiquette and communication skills
The Financial Aid Professional I works under the supervision of the call center supervisor to counsel students and parents over the phone regarding financial aid

Job Summary

  • The Financial Aid Professional I works under the supervision of the call center supervisor to counsel students and parents over the phone regarding financial aid.
  • The University of Arkansas offers a vibrant work environment with benefits including health insurance contributions, tuition waivers, holidays, leave accrual, and retirement programs.
  • The position requires compliance with state and federal laws and promotes a collegial and harmonious workplace culture.

Matching Summary

The Financial Aid Professional I works under the supervision of the call center supervisor to counsel students and parents over the phone regarding financial aid.

Salary

Base: $39,930.00; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Knowledge of federal, state, and university policies
  • Customer service in professional office setting
  • Phone etiquette and communication skills
  • Use of integrated student information systems
  • Ability to work in team environment
  • Detail-oriented work performance

Nice-to-have

  • Experience on college or university campus
  • Knowledge of campus and community resources
  • Ability to formulate recommendations
  • Good interpersonal communication skills
  • Familiarity with word processing and spreadsheets

Key Requirements

  • Associate's degree or equivalent
  • Preferred bachelor's degree in business administration or related field
  • Customer service experience in professional office setting
  • Criminal background check
  • Financial credit check
  • Sex offender registry check

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter