Hybrid (initial 100% in-person for 90 days, then part-time virtual work allowed)
Collecting user requirements
Supporting end users
Providing technical support
The Department of Public Safety is seeking an IT Business Analyst to support their Applications Team in Raleigh, North Carolina. The role involves collecting user requirements, providing technical support, and assisting in application testing, with an emphasis on maintaining effective communication with end users and programmers
Job Summary
This position assists the Applications Team with system administration for several web-based applications.
The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina.
This position qualifies for teleworking on a part-time basis as part of the State Telework Program.
Matching Summary
Match Score: 75
The Department of Public Safety is seeking an IT Business Analyst to support their Applications Team in Raleigh, North Carolina. The role involves collecting user requirements, providing technical support, and assisting in application testing, with an emphasis on maintaining effective communication with end users and programmers.
Salary
Recruitment Range: $ 65,604.00 - 75,000.00; Benefits: State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.
Skills & Requirements
Must-have
collecting user requirements
supporting end users
providing technical support
testing new applications
documenting routines
creating Standard Operating Procedures
Nice-to-have
facilitating technical trainings
maintaining websites using Drupal
content management system (CMS) experience
Key Requirements
Bachelor’s degree or equivalent combination of education and experience
One year of experience in business consultation, process improvement, or requirement gathering
Associate degree or equivalent combination of education and experience
Two years of related experience
High School or GED and four years of related experience