Senior Technical Support Engineer

080

Japan
Not specified; not specified; not specified
Hybrid (50% in-office/field and 50% remote)
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Splunk kibana grafana troubleshooting expertise
A leading AI platform company is seeking a Senior Technical Support Engineer for a hybrid role in Japan. The ideal candidate will possess strong technical support experience, be bilingual in Japanese and English, and be passionate about delivering exceptional customer service

Job Summary

  • This role involves diagnosing complex software issues and collaborating with engineering teams to deliver solutions for Fortune 500 customers.
  • The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic clients in Japan.
  • Candidates will utilize advanced monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity problems in a hybrid work environment.

Matching Summary

Match Score: 85

A leading AI platform company is seeking a Senior Technical Support Engineer for a hybrid role in Japan. The ideal candidate will possess strong technical support experience, be bilingual in Japanese and English, and be passionate about delivering exceptional customer service.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Splunk Kibana Grafana troubleshooting expertise
  • Configurable Security and Integration knowledge
  • SLA-driven case management proficiency

Nice-to-have

  • Experience with Workday or Salesforce platforms
  • Strong collaborative communication style
  • Ability to manage multiple urgent priorities
  • Background in global 24x7 support rotation
  • Proven track record of customer empathy

Key Requirements

  • 3+ years proven technical support experience
  • Bilingual fluency in Japanese and English required
  • Experience with JIRA or similar ticketing systems

Work Rights

Not specified

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