Customer Service Team Leader

Aussie Broadband

Traralgon, Victoria, Australia
Customer service experience
Leadership strengths
Advanced computer skills
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • Aussie Broadband is a proud B Corp Certified company, committed to social and environmental performance, transparency, and accountability.
  • Benefits include 26 weeks paid parental leave, discounted internet and mobile services, flexible working arrangements, and a Fitness Passport.

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership strengths
  • Advanced computer skills
  • Negotiation skills

Nice-to-have

  • People-first culture
  • Inclusion and Diversity advocate
  • Supportive team environment
  • Approachable communication style

Key Requirements

  • Telco space understanding or willingness to learn
  • Leadership experience
  • Customer service expertise

Work Rights

Not specified

Tailored Resume

Cover Letter