Service Desk Operations Lead - Information Technology Spec 2

Hennepin Technical College

St. Paul, US
$28.18 - $45.82 hourly; not specified; not specifi...
Service desk ticketing tool experience
Active directory and office 365 support
Networking, wireless, and vpn services
The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment

Job Summary

  • The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment.
  • This position is responsible for providing lead direction for the day-to-day operations of the Service Desk, focusing on customer support, ticket resolution, and managing support operations.
  • At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.

Matching Summary

The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment.

Salary

$28.18 - $45.82 hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Service Desk ticketing tool experience
  • Active Directory and Office 365 support
  • Networking, wireless, and VPN services
  • Cross-functional team collaboration

Nice-to-have

  • IT Service Management tool administration
  • Analyzing tickets for trends
  • ITIL Foundations training and certifications
  • Higher education environment experience

Key Requirements

  • Three (3) years of technical support experience
  • Associate’s degree can substitute for 6 months of experience
  • Bachelor’s degree can substitute for 1 year of experience
  • Experience with ServiceNow, Remedy, or TeamDynamix
  • Experience supporting broad applications and operating systems
  • Experience developing and documenting technical processes

Work Rights

Authorized to work for any employer in the United States

Tailored Resume

Cover Letter