Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Consultant/manager

Accenture Australia

Hybrid
6+ years cloud contact center platform experience
Design and architect genesys amazon connect nice twilio avaya cisco
Ai chatbot and virtual assistant implementation
Accenture Australia is seeking a Cloud Contact Center Consultant/Manager to join their Strategy & Consulting - Global Network team. The role involves providing transformation services for clients and requires experience with cloud contact center platforms, AI integrations, and strategic development in customer service functions

Job Summary

  • Join a global network of over 10,000 professionals to deliver top-tier consulting expertise across diverse industries.
  • The role involves providing transformation services for marketing, commerce, and customer service functions using offerings like Living Marketing and Connected Commerce.
  • Candidates will drive cost reduction, revenue enhancement, and customer satisfaction by optimizing front-end business metrics through innovative strategies.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Cloud Contact Center Consultant/Manager to join their Strategy & Consulting - Global Network team. The role involves providing transformation services for clients and requires experience with cloud contact center platforms, AI integrations, and strategic development in customer service functions.

Skills & Requirements

Must-have

  • 6+ years Cloud Contact Center platform experience
  • Design and architect Genesys Amazon Connect NICE Twilio Avaya Cisco
  • AI chatbot and virtual assistant implementation
  • Contact center of the future strategy development
  • Digital roadmap integration with cloud platforms

Nice-to-have

  • MBA from a tier 1 institute
  • Speech analytics tools expertise like Call Miner Verint
  • Global team collaboration experience
  • Asset accelerator and Point of View contributions
  • WFM solution transformation business case articulation

Key Requirements

  • Bachelor's Degree required; MBA highly desirable
  • +6 years experience in Cloud Contact Center platforms
  • Experience designing AI chatbots and digital roadmaps
  • Availability to travel may be required

Work Rights

Not specified

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