Desktop Support Technician

Leidos UK

Virginia Beach, VA, United States
Base: $25.00 - $28.00phly rate; bonus/equity: not ...
Troubleshoot it devices
Resolve customer tickets
Hardware and software troubleshooting
The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices

Job Summary

  • The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
  • Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia Beach, VA as one of the key members of the Field Services team.

Matching Summary

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Salary

Base: $25.00 - $28.00/hourly rate; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot IT devices
  • Resolve customer tickets
  • Hardware and software troubleshooting
  • Networked Multi-Function Devices
  • Basic network troubleshooting
  • Basic hand tools

Nice-to-have

  • Organized and detail-oriented
  • Self-motivated/ self-directing
  • Strong collaboration skills
  • Independent decision making
  • Analytical thinking
  • Relationship building

Key Requirements

  • HS diploma with 4+ years of prior relevant experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • US Citizen and possess a DoD Secret Clearance
  • Demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with Service/Help Desk ticket management software
  • Excellent customer service skills
  • Excellent oral and written communication skills

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter