NTT DATA is seeking a Senior Associate Software Developer to support their Applications Managed Services team, focusing on the management of packaged application technologies. The role emphasizes proactive monitoring, incident resolution, and collaboration with various teams to ensure optimal application performance in a hybrid work environment
Job Summary
The primary mission is to ensure clients' packaged application technologies like ErP and Middleware are always in top shape.
You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents without breaching service level agreements.
NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and responsible innovation.
Matching Summary
Match Score: 85
NTT DATA is seeking a Senior Associate Software Developer to support their Applications Managed Services team, focusing on the management of packaged application technologies. The role emphasizes proactive monitoring, incident resolution, and collaboration with various teams to ensure optimal application performance in a hybrid work environment.
Skills & Requirements
Must-have
Hands-on experience with ErP and Middleware
Moderate experience in managed services
Proficiency with ServiceNow ticketing tools
Ability to handle change management duties
Experience leading troubleshooting processes
Nice-to-have
Effective cross-cultural communication skills
Active listening for client needs
Capacity to maintain positive outlook under pressure
Experience coaching L1 teams
Ability to produce trend analysis reports
Key Requirements
Bachelor's degree in information technology or computing