Call Center Forecasting & Planning Senior Analyst

Group 1001

Zionsville, India
Not specified; not specified; comprehensive benefi...
**
Call center environment experience
Workforce management forecasting
Staffing needs prediction
** Group 1001 is seeking a Call Center Forecasting & Planning Senior Analyst to optimize call volume forecasting and resource management in a consumer-centric insurance environment. The ideal candidate will have experience in call center operations, workforce management, and advanced proficiency in Excel. This position offers competitive benefits and a commitment to fostering diversity and employee well-being. **

Job Summary

  • This role is responsible for accurately predicting call volumes and staffing requirements to ensure optimal coverage and service levels.
  • The position involves developing long-term staffing models, managing real-time adherence, and analyzing data to optimize workforce processes.
  • Employees are eligible for comprehensive health, dental, vision insurance, life insurance, disability coverage, and a 401K plan with matching contributions.

Matching Summary

Match Score: 75

** Group 1001 is seeking a Call Center Forecasting & Planning Senior Analyst to optimize call volume forecasting and resource management in a consumer-centric insurance environment. The ideal candidate will have experience in call center operations, workforce management, and advanced proficiency in Excel. This position offers competitive benefits and a commitment to fostering diversity and employee well-being. **

Salary

Not specified; Not specified; Comprehensive benefits package including health, dental, vision, life, disability, and 401K match

Skills & Requirements

Must-have

  • Call center environment experience
  • Workforce management forecasting
  • Staffing needs prediction
  • Microsoft Excel proficiency
  • WFM tool experience

Nice-to-have

  • Strong analytical skills
  • Problem-solving abilities
  • Collaborative team culture
  • Process improvement mindset

Key Requirements

  • Bachelor's Degree or 3-7 years equivalent experience
  • Previous call center environment experience required
  • Previous workforce management or forecasting experience required
  • Advanced technical proficiency in Microsoft Excel required

Work Rights

Not specified

Tailored Resume

Cover Letter