Manager, Customer Advocacy And Insights

Adobe Media and Data Science Research (MDSR) Laboratory

Multiple Locations
Base: $81,500 - $162,800 annually; bonus/equity: n...
Synthesize customer insights
Develop customer use cases
Write customer success stories
This role owns the end-to-end process of capturing, synthesizing, and activating customer insights across the organization

Job Summary

  • This role owns the end-to-end process of capturing, synthesizing, and activating customer insights across the organization.
  • Build, maintain, and evolve a centralized repository of customer use cases, success stories, and deal deconstructions.
  • Champion and continuously improve the customer insights process, ensuring it is scalable, repeatable, and easy to engage with.

Matching Summary

This role owns the end-to-end process of capturing, synthesizing, and activating customer insights across the organization.

Salary

Base: $81,500 - $162,800 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Synthesize customer insights
  • Develop customer use cases
  • Write customer success stories
  • Qualitative data analysis
  • Customer feedback translation
  • Cross-functional collaboration

Nice-to-have

  • Storytelling from qualitative data
  • Customer-first approach
  • Strategic problem solver
  • Adaptable and resilient

Key Requirements

  • 5+ years of experience
  • Bachelor's degree in Business, Communications, Marketing, or related field
  • Experience working with Sales teams
  • Demonstrated experience building customer use cases or success stories
  • Strong collaborator management skills

Work Rights

Not specified

Tailored Resume

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