Operations Team Lead (remote- Us)

Maximus

United States, US
On-site
Manage high-volume email correspondence
Work across multiple crm systems
Oversee systems and logging of software issues
The Operations Team Lead will support back-office administrative operations, including building and maintaining manual processes, creating and updating tracking tools, assisting supervisor with daily and monthly reports, and managing communications with internal and external program partners

Job Summary

  • The Operations Team Lead will support back-office administrative operations, including building and maintaining manual processes, creating and updating tracking tools, assisting supervisor with daily and monthly reports, and managing communications with internal and external program partners.
  • This position requires strong organizational skills to manage high-volume email correspondence, scheduling, and work across multiple Customer Relationship Management (CRM) systems.
  • Maximus offers a comprehensive benefits package including competitive compensation, bonuses, insurance coverage, retirement savings plan, paid time off, and wellness support.

Matching Summary

The Operations Team Lead will support back-office administrative operations, including building and maintaining manual processes, creating and updating tracking tools, assisting supervisor with daily and monthly reports, and managing communications with internal and external program partners.

Skills & Requirements

Must-have

  • Manage high-volume email correspondence
  • Work across multiple CRM systems
  • Oversee systems and logging of software issues
  • Ensure processes support customer needs
  • Monitor multiple work queues daily

Nice-to-have

  • Thrive in a fast-paced environment
  • Passionate about efficient operations
  • Proactive and detail-oriented

Key Requirements

  • High school diploma or GED required
  • 6+ years of relevant professional experience required
  • Proficient in Microsoft Office Suite
  • Minimum of 2 years of experience working in clinical services
  • Experience leading, mentoring or training others

Work Rights

Not specified

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