Competitive wages; not specified; medical, dental,...
Not specified in the job description.
Clear communication skills via phone email chat
Basic to advanced ms office excel expertise
Ability to multi-task and prioritize effectively
FOX Factory Holding Corp. is seeking a Customer Service Representative I to assist customers and dealers through the FOX experience, primarily via phone and email. This entry-level role requires effective communication, empathy, and problem-solving skills, along with basic MS Office proficiency
Job Summary
This entry-level role guides customers and dealers through the FOX experience by providing professional assistance over phone and email.
Employees will use expert product knowledge to troubleshoot issues, provide lead times, and manage orders for bicycles and vehicles.
The company offers competitive wages, great benefits including medical and dental, and a fun team environment focused on bringing great products to customers.
Matching Summary
Match Score: 85
FOX Factory Holding Corp. is seeking a Customer Service Representative I to assist customers and dealers through the FOX experience, primarily via phone and email. This entry-level role requires effective communication, empathy, and problem-solving skills, along with basic MS Office proficiency.
Salary
Competitive wages; Not specified; Medical, Dental, Vision, 401k with matching
Skills & Requirements
Must-have
Clear communication skills via phone email chat
Basic to advanced MS Office Excel expertise
Ability to multi-task and prioritize effectively
Attentiveness and attention to detail required
Experience managing customer and dealer orders
Nice-to-have
Understanding of bicycle industry is a plus
Potential to work at local events and races
Empathy and ability to use positive language
Self-control and patience in customer interactions
Fun team environment with great employee discounts
Key Requirements
HS Diploma or GED required
Bicycle industry understanding preferred but not mandatory