Call Center Agent

Amarillo Police Department

City Hall, Amarillo, US
Base: $13.72ph.; bonus/equity: not specified; bene...
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Active listening
Customer service
Verbal and written communication skills
** The Amarillo Police Department is seeking a Call Center Agent to provide exceptional customer service by handling inquiries and complaints related to utility billing. The position requires strong communication skills, attention to detail, and the ability to work effectively in a high-volume call environment. **

Job Summary

  • The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
  • They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
  • To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient.

Matching Summary

Match Score: 75

** The Amarillo Police Department is seeking a Call Center Agent to provide exceptional customer service by handling inquiries and complaints related to utility billing. The position requires strong communication skills, attention to detail, and the ability to work effectively in a high-volume call environment. **

Salary

Base: $13.72/hr.; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • active listening
  • customer service
  • verbal and written communication skills
  • professional phone voice
  • utilize software, databases, scripts, and tools appropriately
  • understand and strive to meet or exceed call center metrics

Nice-to-have

  • adaptability and accountability
  • fluency in multiple languages
  • deal effectively with others in a courteous manner
  • cope with heavy public traffic
  • multi-task

Key Requirements

  • High School Diploma or equivalent
  • Exceptional customer service skills
  • Active listening skills
  • Verbal and written communication skills
  • Professional phone voice

Work Rights

Not specified

Tailored Resume

Cover Letter