Senior Operations Manager, Naples

Metropolis Technologies

Naples, United States
On-site
Manage team performance and customer service
Ensure operations meet company standards
Conduct routine operational visits
The Senior Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards

Job Summary

  • The Senior Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.
  • Responsibilities include resolving client requests, conducting routine visits to ensure proper procedures, and managing P&L.
  • Metropolis aims to build an inclusive culture where everyone has a voice and the best idea wins.

Matching Summary

The Senior Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

Skills & Requirements

Must-have

  • Manage team performance and customer service
  • Ensure operations meet company standards
  • Conduct routine operational visits
  • Manage P&L and revenue protocols
  • Hire, develop, and supervise employees
  • Work onsite with flexible schedule

Nice-to-have

  • Passion for member experiences
  • Creative problem-solving skills
  • Partner effectively across levels
  • Build and maintain inclusive culture

Key Requirements

  • 5+ years of management experience
  • Valid state-issued driver's license
  • Proficiency in Microsoft Office Suite
  • Proficiency in Google Workspace
  • Ability to work evenings, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter