Service Delivery Manager Schweiz (all Genders)

Philjobs

Horgen, Switzerland
Hybrid (60% in-office presence)
Service team leadership
Customer service management
Operational kpis
Philips is seeking a Service Delivery Manager for their operations in Horgen, Switzerland, responsible for overseeing service delivery and customer satisfaction in the region. The role requires a combination of leadership, customer management, and operational oversight within a technology-driven environment

Job Summary

  • You will lead a service team and ensure the delivery of high-quality service to customers in the region.
  • The role offers significant decision-making authority and the opportunity to influence customer satisfaction and operational excellence.
  • You will work closely with sales, technical support, and internal stakeholders to deliver exceptional service.

Matching Summary

Match Score: 85

Philips is seeking a Service Delivery Manager for their operations in Horgen, Switzerland, responsible for overseeing service delivery and customer satisfaction in the region. The role requires a combination of leadership, customer management, and operational oversight within a technology-driven environment.

Skills & Requirements

Must-have

  • Service Team Leadership
  • Customer Service Management
  • Operational KPIs
  • Field Service Experience
  • Technical Escalation Handling
  • Cross-Functional Collaboration
  • Service Quality Assurance

Nice-to-have

  • Strategic Thinking
  • Leadership Development
  • Cultural Sensitivity
  • Multilingual Communication

Key Requirements

  • Bachelor's or Master's Degree in Electrical Engineering, IT, or Medical Technology
  • Experience in a similar managerial role
  • Leadership experience or strong leadership aspirations
  • Strong customer management and service orientation
  • Experience in field service or service operations
  • Proficiency in MS Office and documentation
  • German C1 or higher, English B2 or higher

Work Rights

Not specified

Tailored Resume

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