Critical Situation Manager - Apj

Proofpoint

Sydney, Australia
Extensive customer service experience
Escalation management background
Strong problem-solving approach
Proofpoint is a global leader in human- and agent-centric cybersecurity

Job Summary

  • Proofpoint is a global leader in human- and agent-centric cybersecurity.
  • The Critical Situation Manager oversees urgent customer problems and drives resolution efforts.
  • The company values inclusivity and encourages diverse applicants.

Matching Summary

Proofpoint is a global leader in human- and agent-centric cybersecurity.

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Escalation management background
  • Strong problem-solving approach

Nice-to-have

  • Project Management experience
  • Knowledge of email privacy/protection
  • Ability to independently debug complex systems

Key Requirements

  • Bachelor’s Degree or relevant work experience
  • Strong knowledge of Salesforce service cloud-based system
  • Experience working in Linux command line environments

Work Rights

Not specified

Tailored Resume

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