Business Systems Manager

Citizens Bank

Johnston, RI, US
Base: $136,000 - $181,000 py; bonus/equity: opport...
Debt manager platform ownership
Collections and recovery ecosystem
Production support oversight
This position includes oversight of Debt Manager, Debt Next, and recovery placements, ensuring the entire collections and recovery system remains efficient, well-controlled, and user-friendly

Job Summary

  • This position includes oversight of Debt Manager, Debt Next, and recovery placements, ensuring the entire collections and recovery system remains efficient, well-controlled, and user-friendly.
  • You will lead a team of 8 direct reports, develop talent, manage cross-functional stakeholders, and proactively address risk issues caused by data gaps or system limitations.
  • The salary range for this position is $136,000 - $181,000 per year, plus an opportunity to earn an annual discretionary bonus.

Matching Summary

This position includes oversight of Debt Manager, Debt Next, and recovery placements, ensuring the entire collections and recovery system remains efficient, well-controlled, and user-friendly.

Salary

Base: $136,000 - $181,000 per year; Bonus/Equity: opportunity to earn an annual discretionary bonus; Benefits: comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more

Skills & Requirements

Must-have

  • Debt Manager platform ownership
  • Collections and recovery ecosystem
  • Production support oversight
  • Cross-functional stakeholder leadership
  • People leadership and talent development
  • Risk management and data integrity

Nice-to-have

  • Visionary ecosystem thinker
  • User-obsessed approach
  • Risk-aware operator
  • Nimble prioritizer
  • Influential partner

Key Requirements

  • Deep knowledge of collections and recovery best practices
  • Proven experience leading complex, cross-functional initiatives
  • Demonstrated ability to manage production support and operational risk
  • Strong leadership and people management experience
  • Ability to operate effectively in ambiguity

Work Rights

Not specified

Tailored Resume

Cover Letter