Associate Specialist, Customer Support

Merck Sharp & Dohme Corp

Murarrie, Queensland, Australia
Competitive remuneration + benefits; not specified...
**
Proven technical experience in animal health
Proficient with crms like salesforce
Strong empathetic customer service skills
** Merck Sharp & Dohme Corp is seeking an Associate Specialist in Customer Support for a fixed-term contract based in Murarrie, Queensland. The role involves providing technical support for the company's identification products while fostering strong customer relationships and enhancing service efficiency. **

Job Summary

  • This role involves providing technical support for identification products including visual tags, tissue sampling units, and related equipment.
  • The position requires investigating product complaints, conducting on-farm visits, and collaborating with global teams to drive resolutions.
  • Candidates will work within a trusted Global leading Animal Health organization that fosters an inclusive environment for innovation.

Matching Summary

Match Score: 75

** Merck Sharp & Dohme Corp is seeking an Associate Specialist in Customer Support for a fixed-term contract based in Murarrie, Queensland. The role involves providing technical support for the company's identification products while fostering strong customer relationships and enhancing service efficiency. **

Salary

Competitive remuneration and benefits; Not specified; Not specified

Skills & Requirements

Must-have

  • Proven technical experience in animal health
  • Proficient with CRMs like Salesforce
  • Strong empathetic customer service skills
  • Experience managing competing deadlines
  • Excellent data entry and attention to detail

Nice-to-have

  • Experience with regulatory processes
  • Strong understanding of sheep agriculture
  • Skilled in turning negative experiences positive
  • Strategic and innovative thinking capabilities
  • Demonstrated success collaborating across geographies

Key Requirements

  • Customer service experience in animal health sector
  • Valid driving license required for farm visits
  • Ability to operate in regulated environments

Work Rights

Not specified

Tailored Resume

Cover Letter