Customer Success Manager, Open Coverage - Audit

Thomson Reuters

Base: $93,100 - $172,900 usd; bonus/equity: target...
Hybrid (2-3 days a week in the office)
1-3 years saas experience
Crm and customer success platform proficiency
Portfolio management of customer accounts
Thomson Reuters is seeking a Customer Success Manager for its Open Coverage Audit team, responsible for managing post-sale relationships and driving product adoption among a portfolio of customers. The ideal candidate will possess strong relationship-building skills and a proactive approach to customer engagement, while the role offers a hybrid work environment and comprehensive benefits

Job Summary

  • This role involves owning the post-sale relationship for a portfolio of customers to ensure measurable value and engagement throughout their lifecycle.
  • The position requires driving product adoption, monitoring customer health, and proactively mitigating churn risks while managing renewals and upsell opportunities.
  • Thomson Reuters offers a comprehensive benefits package including flexible vacation, mental health days, tuition reimbursement, and a competitive salary range.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Customer Success Manager for its Open Coverage Audit team, responsible for managing post-sale relationships and driving product adoption among a portfolio of customers. The ideal candidate will possess strong relationship-building skills and a proactive approach to customer engagement, while the role offers a hybrid work environment and comprehensive benefits.

Salary

Base: $93,100 - $172,900 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 1-3 years SaaS experience
  • CRM and Customer Success platform proficiency
  • Portfolio management of customer accounts
  • Renewal and contract execution ownership
  • Data-driven customer health monitoring

Nice-to-have

  • Strategic partnership mindset
  • Empathy and relationship building skills
  • Adaptability to open coverage territories
  • Cross-functional collaboration abilities
  • Proactive process improvement focus

Key Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • 1-3 years in Customer Success or Account Management within SaaS
  • Strong communication and relationship-building skills

Work Rights

Not specified

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