Customer Service Consultant

Chubb Fire & Security

Salisbury, Australia
Not specified; not specified; comprehensive traini...
Onsite
2 years call center experience
Strong computer and data entry skills
Excellent verbal communication skills
This role focuses on welcoming new customers, following up on emergency calls to ensure safety, and managing unit returns

Job Summary

  • This role focuses on welcoming new customers, following up on emergency calls to ensure safety, and managing unit returns.
  • The position requires delivering caring, professional service built on empathy, respect, and genuine human connection.
  • Benefits include comprehensive training, flexible working arrangements after training, free onsite parking, and access to a company discount portal.

Matching Summary

This role focuses on welcoming new customers, following up on emergency calls to ensure safety, and managing unit returns.

Salary

Not specified; Not specified; Comprehensive training, flexible working, free parking, discount portal, fitness passport

Skills & Requirements

Must-have

  • 2 years call center experience
  • Strong computer and data entry skills
  • Excellent verbal communication skills

Nice-to-have

  • Experience dealing with elderly and vulnerable
  • Empathy and patience in emergencies
  • Ability to establish rapport quickly

Key Requirements

  • At least 2 years of strong call center experience
  • Strong computer and data entry skills
  • Ability to follow procedures and escalation protocols

Work Rights

Not specified

Tailored Resume

Cover Letter