Customer Success Account Manager

Unily

Neutral Bay, Australia
Base: not specified; bonus/equity: commission plan...
On-site
Enterprise saas client management
Customer growth and retention
Executive-level relationship building
Unily is seeking a Customer Success Account Manager to manage high-value enterprise client relationships and drive platform adoption, retention, and growth. The ideal candidate will have over five years of experience in Customer Success or Account Management, particularly with enterprise SaaS clients, and will be responsible for building executive relationships and delivering measurable impact

Job Summary

  • Unily is a five-time Leader in Employee Experience recognized by Gartner, Forrester, and IDC with strong customer validation and industry awards.
  • The role involves acting as a trusted advisor to Tier One clients, driving adoption, retention, and growth through strategic account management and collaboration.
  • Unily offers a supportive team culture, flexible hybrid work arrangements, a comprehensive benefits package including wellness reimbursements, and a commitment to sustainability and community giving.

Matching Summary

Match Score: 85

Unily is seeking a Customer Success Account Manager to manage high-value enterprise client relationships and drive platform adoption, retention, and growth. The ideal candidate will have over five years of experience in Customer Success or Account Management, particularly with enterprise SaaS clients, and will be responsible for building executive relationships and delivering measurable impact.

Salary

Base: Not specified; Bonus/Equity: Commission plan included; Benefits: 23 vacation days, volunteer day, birthday day off, wellness reimbursement, superannuation, salary sacrifice options

Skills & Requirements

Must-have

  • Enterprise SaaS client management
  • Customer growth and retention
  • Executive-level relationship building
  • Account success planning and execution
  • CRM platform proficiency
  • Digital workplace technical understanding

Nice-to-have

  • Strong commercial acumen
  • Excellent communication and presentation skills
  • Collaborative cross-functional teamwork
  • Hybrid work flexibility
  • Sustainable work/life balance focus
  • Passion for customer success

Key Requirements

  • 5+ years in Customer Success or Account Management
  • 1+ year managing enterprise-level SaaS clients
  • Bachelor’s degree or equivalent experience
  • Willingness to travel as required

Work Rights

Not specified

Tailored Resume

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