Senior Manager, Marketing Technology Client Experince (cx)

Chanel (Australia) Pty Ltd

New York, United States
Base: $87,500-$175,000; bonus/equity: may be offer...
On-site
Salesforce marketing cloud (sfmc)
Sfmc journey builder and automation studio
Client journey automation
This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating business goals into sophisticated, high-performing SFMC digital journeys

Job Summary

  • This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating business goals into sophisticated, high-performing SFMC digital journeys.
  • The role involves architecting and orchestrating integrated, multi-channel client journeys, uniting SMS, email, and direct mail into a singular, cohesive brand conversation.
  • Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, and robust healthcare offerings.

Matching Summary

This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating business goals into sophisticated, high-performing SFMC digital journeys.

Salary

Base: $87,500-$175,000; Bonus/Equity: May be offered; Benefits: Included

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud (SFMC)
  • SFMC Journey Builder and Automation Studio
  • Client journey automation
  • Data-driven optimization and A/B testing
  • Technical consulting for marketing campaigns
  • Advanced personalization at scale

Nice-to-have

  • Digital agency mindset
  • Proactive and high-energy professional
  • Meticulous attention to detail
  • Brand consistency and quality control
  • Cross-functional alignment and accountability

Key Requirements

  • Minimum of 7 years in MarTech, Automation, and CRM
  • Minimum of 5 years in Email Marketing
  • Expertise in Salesforce Ecosystem (SFMC, CRM Data Cloud 360)
  • Hands-on technical expertise in Salesforce Marketing Cloud
  • Strong understanding of Salesforce Data 360 (CRM)
  • Experience with SQL, HTML, Google Analytics
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

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