Job Summary

• The IT Support Analysts will help in resolving a variety of technical problems, working on assignments that require considerable judgment and initiative.
• Your roles and responsibilities include fielding incoming help requests, documenting user information, building rapport, prioritizing and scheduling problems, and escalating issues when required.
• This role requires the ability to install new PCs, access software updates, drivers, and knowledge bases, and identify and learn appropriate software and hardware used by the organization.

Matching Summary

Skills & Requirements

Key Requirements

• Associate's degree or equivalent
• 5 to 8 years related experience
• Networks with senior personnel
• Good judgment in selecting methods
• Knowledge of basic computer hardware/software
• Familiarity with operating systems

Work Rights