Bilingual Contact Center Representative

A.P. Moller - Maersk

Mexico City, Mexico
Customer channel management
Case management
Customer onboarding
Customer Experience roles provide services to customers onboarded in the Maersk environment, including channel management, case management, and relationship management

Job Summary

  • Customer Experience roles provide services to customers onboarded in the Maersk environment, including channel management, case management, and relationship management.
  • The Administrative stream involves performing skilled technical, administrative, or operational tasks to support operations, with opportunities for independent problem-solving.
  • Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants without regard to protected characteristics.

Matching Summary

Customer Experience roles provide services to customers onboarded in the Maersk environment, including channel management, case management, and relationship management.

Skills & Requirements

Must-have

  • Customer channel management
  • Case Management
  • Customer onboarding
  • Relationship management
  • Contract and dispute management

Nice-to-have

  • Skilled technical tasks
  • Operational tasks
  • Independent judgment
  • Diverse thinking styles

Key Requirements

  • Bilingual skills required
  • Limited job and business knowledge at hiring

Work Rights

Not specified

Tailored Resume

Cover Letter