It Service Desk Coordinator

MASS

St Neots, United Kingdom
£35,000-45,000; not specified; not specified py
On-site
Lead service desk functions
Manage it assets
Support team performance against slas
We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract

Job Summary

  • We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract.
  • You'll be the go-to person for all things related to the IT service desk—taking the lead in handling enquiries, resolving issues, and keeping everything running smoothly.
  • MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe.

Matching Summary

We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract.

Salary

£35,000-45,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead service desk functions
  • Manage IT assets
  • Support team performance against SLAs
  • Produce management information
  • Monitor incidents, requests, and problems
  • Facilitate resolution of complex issues
  • Align with ITIL4 and ISO20000 best practices

Nice-to-have

  • Proactive and technically capable
  • Build strong support teams
  • Lead by example
  • Improve tech service delivery
  • Drive for service excellence
  • Build strong relationships
  • Deliver great customer experience

Key Requirements

  • UK National
  • Eligible for SC security clearance

Work Rights

UK National and eligible to work in the UK, eligible for SC clearance

Tailored Resume

Cover Letter