Customer Service Agent (english C1 With German B2 - Speaking) - Banking Company

Concentrix

Porto, Portugal
Competitive salary; performance bonus available; f...
On-site
Fluent english c1 verbal and written skills
German b2 speaking proficiency required
Strong phone contact handling skills
Concentrix is seeking a Customer Service Agent fluent in English (C1) and with basic German (B2) for their Porto, Portugal location. The role emphasizes strong communication skills and customer service orientation, offering opportunities for personal and career development within the company

Job Summary

  • You will serve as the first line of contact for a global banking client, managing incoming calls and resolving customer inquiries.
  • The role offers full paid training, specialized courses, and extensive career development programs with over 80% of managers promoted from within.
  • Employees receive competitive salary, performance bonuses, and benefits including referral opportunities in a central Porto location.

Matching Summary

Match Score: 85

Concentrix is seeking a Customer Service Agent fluent in English (C1) and with basic German (B2) for their Porto, Portugal location. The role emphasizes strong communication skills and customer service orientation, offering opportunities for personal and career development within the company.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • Fluent English C1 verbal and written skills
  • German B2 speaking proficiency required
  • Strong phone contact handling skills

Nice-to-have

  • Patient and empathetic communication style
  • Ability to adapt to different customer characters
  • Genuine excitement to help customers

Key Requirements

  • English C1 fluency
  • German B2 speaking level
  • Legal authorization to work in Portugal

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter