Job Summary

• This role is responsible for the day-to-day execution and performance management of contact center operations, with a primary focus on BPO partner performance, channel optimization, and operational consistency.
• The position operates as the execution arm of the contact center strategy, translating direction into measurable results across internal teams and external vendors.
• The position is eligible to receive performance bonus or commission and equity in the form of restricted stock units and participate in the Company’s standard employee benefits programs.

Matching Summary

Salary

Base: $120,000 USD to $160,000 USD annually; Bonus/Equity: performance bonus or commission and equity in restricted stock units; Benefits: health care, retirement, paid time off, and other tax-reportable benefits

Skills & Requirements

Key Requirements

• 10+ years in contact center operations
• 5+ years managing BPO environments
• Bachelor’s Degree or related
• ability and willingness to travel internationally up to 25%
• understanding of compliance requirements

Work Rights