Manager Iii, Field Service / Customer Engineer

Applied Materials

Phoenix, AZ, US
Base: $88,000.00 - $121,000.00; bonus/equity: elig...
Manage customer engineers in district
Develop customer relationships at all levels
Execute system installation and start-up procedures
The role involves managing, coaching, and directing customer engineers within a specific district while developing strong customer relationships

Job Summary

  • The role involves managing, coaching, and directing customer engineers within a specific district while developing strong customer relationships.
  • Candidates will be responsible for salary planning, performance appraisals, and acting as the primary interface with Product Divisions including tech support and training.
  • The position requires executing escalation procedures, managing RMA processes, and ensuring accurate tracking of engineer hours and financial forecasting.

Matching Summary

The role involves managing, coaching, and directing customer engineers within a specific district while developing strong customer relationships.

Salary

Base: $88,000.00 - $121,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • Manage customer engineers in district
  • Develop customer relationships at all levels
  • Execute system installation and start-up procedures
  • Monitor CSD Award Program and mentor initiatives
  • Prepare financial forecasts and cost efficiency plans

Nice-to-have

  • Supportive work culture encouraging growth
  • Ability to conduct technical presentations
  • Experience with global standards of business conduct

Key Requirements

  • Management experience with field service teams
  • Financial forecasting and budget management skills
  • Technical understanding of semiconductor or display equipment
  • Willingness to travel 25% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter