Room Service Order Taker

Sofitel Brisbane Central

Hyderabad, India
On-site
Answer incoming calls
Record guest orders
Coordinate with staff
Answer incoming calls for room service orders in a polite and professional manner

Job Summary

  • Answer incoming calls for room service orders in a polite and professional manner.
  • Accurately record guest orders and special requests, and suggest and upsell menu items to enhance guest experience and increase revenue.
  • Coordinate with kitchen and service staff to ensure timely order preparation and delivery, and follow up with guests to confirm satisfaction and resolve any issues.

Matching Summary

Answer incoming calls for room service orders in a polite and professional manner.

Skills & Requirements

Must-have

  • answer incoming calls
  • record guest orders
  • coordinate with staff
  • enter orders into POS
  • handle guest complaints

Nice-to-have

  • polite and professional manner
  • enhance guest experience
  • suggest and upsell menu items
  • resolve any issues
  • explore limitless possibilities

Key Requirements

  • Diploma or Degree equivalent
  • Hotel Management preferred

Work Rights

Not specified

Tailored Resume

Cover Letter