Customer Support Service Transition Senior Analyst

Amadeus

Lisbon, Portugal
Service transition journey
Airport it & seamless solutions
Itil practices
Join our Service Management Design & Transition team and contribute to shape the way our customers experience Amadeus services

Job Summary

  • Join our Service Management Design & Transition team and contribute to shape the way our customers experience Amadeus services.
  • As a Service Transition Specialist, you will be responsible for designing and deploying support models for new Airport IT & Seamless journey customers.
  • Amadeus fosters a caring environment that supports both professional growth and personal well-being.

Matching Summary

Join our Service Management Design & Transition team and contribute to shape the way our customers experience Amadeus services.

Skills & Requirements

Must-have

  • Service transition journey
  • Airport IT & Seamless solutions
  • ITIL practices
  • Service readiness management
  • Customer support models

Nice-to-have

  • Curiosity and customer focus
  • Strong relationships
  • Multicultural teams
  • Continual service improvements

Key Requirements

  • Degree in Computer Science or equivalent
  • Customer service experience
  • Project coordination/management experience
  • ITIL Foundation certified
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter