This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management
Job Summary
This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management.
The successful candidate will represent the Norwegian operation in regional forums and collaborate with global stakeholders to deliver smooth and efficient operations.
Ticketmaster is committed to building an inclusive culture where all people can be their authentic selves and thrive within a diverse team.
Matching Summary
This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management.
Skills & Requirements
Must-have
Previous solid experience leading a team
Fluency in Norwegian language required
Professional working proficiency in English
Experience managing KPIs and reporting
Ability to handle escalations effectively
Nice-to-have
Comfortable working in cross-cultural environment
Strong coaching and communication skills
Passion for live entertainment industry
Experience with continuous improvement initiatives
Ability to create structure in fast-paced environment
Key Requirements
Fixed term maternity cover contract of 1 year
37.5 hours per week commitment
Managerial experience in customer service or support