Customer Success Leader

Dematic Corp

Multiple Locations
Base: $130k - $190k; bonus/equity: not specified; ...
Customer journey orchestration
Value realization and enablement
Total cost of ownership explanation
The Customer Success Leader will build, lead, and expand this function, acting as the main coordinator for the entire customer journey

Job Summary

  • The Customer Success Leader will build, lead, and expand this function, acting as the main coordinator for the entire customer journey.
  • This role takes full responsibility for customer outcomes, ensuring clients meet their initial goals and gain ongoing, maximum value from their partnership with Dematic.
  • We offer Career Development, Competitive Compensation and Benefits, Pay Transparency, and Global Opportunities.

Matching Summary

The Customer Success Leader will build, lead, and expand this function, acting as the main coordinator for the entire customer journey.

Salary

Base: $130K - $190K; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Customer journey orchestration
  • Value realization and enablement
  • Total Cost of Ownership explanation
  • Proactive optimization and improvement
  • Customer advocacy and feedback loops
  • Data-driven insights and reporting

Nice-to-have

  • Visionary leadership
  • Strategic enhancement of operations
  • Executive relationship management
  • Complex organizational navigation

Key Requirements

  • Bachelor's degree or equivalent experience
  • 10+ years progressive experience
  • Deep understanding of logistics systems
  • Strong analytical skills
  • Experience with CRM software
  • 50% travel requirement

Work Rights

Not specified

Tailored Resume

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