Customer Service Representative

Bass Pet Resort

Montclair, NJ, United States
$16.00ph doe + tips
On-site
Fluent in human and hound
Multi-line phones and computer systems
Handling cash and cards
Bass Pet Resort is seeking a Customer Service Representative to enhance the experience of pet families in Montclair, NJ. The ideal candidate will be passionate about both pets and customer service, capable of handling a dynamic environment while providing a welcoming atmosphere

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, touring clients, managing check-ins/check-outs, handling payments, and responding to complaints.
  • Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour DOE + tips.

Matching Summary

Match Score: 85

Bass Pet Resort is seeking a Customer Service Representative to enhance the experience of pet families in Montclair, NJ. The ideal candidate will be passionate about both pets and customer service, capable of handling a dynamic environment while providing a welcoming atmosphere.

Salary

$16.00/hour DOE + tips

Skills & Requirements

Must-have

  • fluent in human and hound
  • multi-line phones and computer systems
  • handling cash and cards
  • responding to complaints with patience
  • keeping the lobby clean

Nice-to-have

  • part concierge, part chaos coordinator
  • love pets and people
  • charming customer service pro
  • heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter