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Airbnb is seeking a Senior Specialist for Premium Support in Ireland who is fluent in both English and German. The role involves providing high-level customer service support, particularly for complex cases, while fostering relationships with users and internal stakeholders.
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Job Summary
Provide exceptional customer service support to the Airbnb community, handling complex and urgent cases in English and German.
Take end-to-end ownership of cases, ensuring complete resolution while fostering strong relationships with users and potentially working cross-functionally with departments like Legal and Policy.
Leverage functional operational knowledge to proactively lead the team to succeed, provide insights for continuous improvement, and support new employee onboarding.
Matching Summary
Match Score: 75
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Airbnb is seeking a Senior Specialist for Premium Support in Ireland who is fluent in both English and German. The role involves providing high-level customer service support, particularly for complex cases, while fostering relationships with users and internal stakeholders.
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